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No. Chatbots follow pre-set scripts. Nautix reads customer messages, uses the business context available to it, and takes action across marketing, sales, and support. It can qualify leads, resolve service issues, collect payments, trigger workflows, and escalate with full context when needed.

Nautix works across WhatsApp, Instagram DMs and comments, Facebook Messenger, and Facebook comments. It can engage, qualify, support, and resolve on the channel the customer used, while preserving context across the full customer journey. No inbox switching. No lost conversation history.

The Starter plan can go live in 48 hours. The Growth plan typically takes 5 working days. The Scale plan usually takes 7 to 10 working days. Timing depends on your channels, workflows, and integration requirements. Setup includes channel connection, workflow configuration, integration work where needed, and testing with real interactions before launch.

Yes. Nautix can fit into the channels, workflows, and operational data your team already uses. If your setup is still manual, Nautix can also start from a structured spreadsheet or another regularly updated data source. The exact setup depends on what needs to be connected and how much automation you want from day one.

Nautix escalates to a human agent with the relevant context from the conversation and the actions it has already taken. Your team can pick up from there without forcing the customer to start over.

Yes. Payment integration is available across all Nautix plans. Supported payment methods depend on your market and implementation. Nautix can initiate payment in the active conversation, confirm status in real time, update the workflow, and send confirmation automatically.

Most customers prefer getting their problem solved quickly. When a customer explicitly requests a human, Nautix escalates immediately with full context. Human interaction is preserved for the moments where it genuinely adds value.

Nautix is designed to minimize sensitive data exposure. Sensitive checks and actions can be handled in real time, conversation logs are encrypted, and access is permission-based. Data-handling requirements can be configured to match your market and compliance needs.

Yes. We offer a 14-day performance pilot for new clients. If Nautix does not measurably improve your response time, resolution rate, or lead follow-up consistency within 14 days, you do not pay for that period.

Tools like Wati and Respond.io help teams organize and route conversations. Nautix is built to do the work inside the conversation itself: qualify leads, resolve routine issues, trigger backend actions, collect payments, and escalate only when human judgment is needed. It is not just inbox management. It is an execution layer.