Turn every conversation into a sale.
Nautix is the AI customer operations platform for WhatsApp-first businesses. Nautix ACT, our AI layer, qualifies, resolves and rewards on every channel, and hands over to your team when it matters.
Wanjiku K.· WhatsApp- Wanjiku K.Hi! Do you deliver 40 iron sheets to Thika?
Achieng O.My internet has been off since morning.- KOKevin O.How many stamps do I have?
Running customer conversations for WhatsApp-first businesses
Every channel in. Every outcome out. ACT, our AI, does the work in between.
Built for teams where every conversation counts. ACT, the AI layer in Nautix, handles the repeatable work and hands the rest to your people, without the customer ever leaving the chat.
Running a customer business is hard. Nautix puts it in one conversation.
Pick the modules you need today. They share one customer record, one inbox and one AI layer, so adding more never means starting over.
Everywhere your customers are
Turn every enquiry into a sale, a resolution or a repeat visit, 1:1 at scale.
Learn more→Automate DMs and comment replies, and move buyers into WhatsApp to close.
Learn more→Answer page messages instantly with the same agents and the same history.
Learn more→One call-center workspace for WhatsApp and PBX phone calls, linked to the chat and the ticket.
Learn more→Greet website visitors, answer questions and capture their number.
Learn more→Reach customers who aren’t on WhatsApp, in the same queue.
Learn more→AI agents that work every shift. Use ours or build your own.
Hands off to Sales leadwhen an order is above your approval limit.
Describe the job. ACT plugs it into your modules.
The intelligence behind every conversation. Not a chatbot that only answers.
ACT reads the conversation, checks your systems and moves the case forward inside rules you set. When it shouldn’t act, it hands over with everything your team needs.
- 01
Understand
Reads intent, language and urgency in every message.
“Quote for 40 iron sheets to Thika”
- 02
Context
Pulls in your prices, policies, history and system data.
Price list · delivery zone · account
- 03
Decide
Chooses the next step within the rules you approve.
Qualified → send quote + payment
- 04
Act
Takes the action through your connected tools.
M-Pesa · ticket · booking · stamp
- 05
Hand off
Passes the case to a person with a summary when needed.
Billing dispute → L2 team
Your team may be replying. The sale can still be leaking.
Ads, QR codes and links open a chat answered in seconds. ACT asks the right questions, scores the lead and sends the quote.
- Enquiry
- Qualify
- Score
- Quote
- Source
- Facebook ad · roofing
Support teams aren’t buried by hard questions. They’re buried by the same ones.
ACT identifies the account, tests the line, opens the ticket and offers a technician slot, all inside the conversation.
- Identify
- Diagnose
- Ticket
- Slot
- Account
- Splynx · Home 20 Mbps
Turn one-time buyers into regulars. Right in the chat, no app required.
Describe the goal. ACT proposes the audience, the best send time and the message, and shows the cost before you send.
- Goal
- Audience
- Timing
- Send
- Goal
- Bring back December shoppers
One workflow. 21 days. A decision based on evidence.
Start small, measure against your own baseline and only scale what works. No long rollout, no guesswork.
Start with one workflow- TodayPick one workflowA 20-minute review to choose the conversation costing you most.Workflow chosenBaseline captured
- Day 7ACT goes liveKnowledge, actions and hand-off rules configured and tested.Knowledge loadedActions connectedHand-off rules
- Day 14Tune with your teamReview real conversations and tighten the rules.Conversation reviewRules tightened
- Day 21Decide on evidenceCompare against the baseline, then scale, refine or stop.Decision reportScale, refine or stop
A Nautix specialist configures, tests and tunes the workflow with your team, then reviews the results with you on Day 21.
Questions, answered.
What teams ask before they hand their first workflow to ACT.
Ask ACT, our AI assistant running on this site, or talk it through with our team in a 20-minute Workflow Review.
ACT is Nautix’s AI layer. It understands each conversation, pulls in your business context, decides the next step, takes approved actions and hands over to your team when judgement is needed.
A chatbot replies and an inbox organises. ACT moves the case forward: a quote sent, a payment confirmed, a ticket opened, a stamp added, within rules you approve.
WhatsApp first, plus Instagram, Messenger, web chat and SMS in the same inbox, and WhatsApp calls in the browser. AI voice is coming soon.
Yes. The Nautix Android app lets staff reply to chats, run simple campaigns and handle loyalty at the counter.
In the 21-day pilot, ACT goes live on your first workflow by Day 7, with knowledge, actions and hand-off rules configured and tested with your team.
We choose one workflow, configure ACT around it, run it for 21 days against a baseline and decide together whether to scale, refine or stop.
No. We register a new number or move your existing one to the official WhatsApp Business Platform during onboarding.
Plans are listed on the pricing page. You can start with a free trial, no card required, or book a Workflow Review to scope a pilot first.
Yes, through connectors such as Splynx, SmartOLT and M-Pesa, plus a REST API and webhooks. Bespoke integrations are scoped with you up front.
Start turning conversations into completed actions.
Bring one workflow that costs your team time. We will show you ACT, our AI, handling it live in 20 minutes.