Instant Response
< 60sFirst response to every support or sales enquiry
Internet Service Providers
Support that resolves,not just responds.
Nautix answers sales and support enquiries, runs first-line troubleshooting, books installations, and sends renewal reminders on WhatsApp. Unresolved faults and field work go to your support team and NOC, and every conversation stays in one inbox where your team can step in at any time.
Trusted by leading teams across Kenya
Most tickets are the samefirst-line questions.
“My internet is slow”, “am I down”, “when does my package expire”, “how do I pay”. Your agents spend the day on the same first-line tickets and renewal chases, real faults wait in the same queue as a router that just needs a restart, and during an outage the desk is buried in duplicate “is it down” messages.
First-line tickets swamp the queue
Restarts, balance checks, and password resets crowd out the faults that actually need an engineer.
Outages flood the desk
One outage becomes hundreds of duplicate “is it down” messages, with no way to update everyone at once.
Renewals lapse quietly
Prepaid subscribers forget to renew, and disconnections and win-back cost more than a timely reminder would.
Turn a coverage question intoa new connection.
A prospect taps your ad or messages your number, and the Nautix AI Agent answers package, speed, and price questions, checks coverage for their location, and books the installation, day or night, so a new-connection enquiry is captured instead of lost.
1
Answers packages, speeds, and prices
The details a prospect needs, instantly, from your own content.
2
Checks coverage by location
Tells the prospect whether you serve their area and what they can get.
3
Books the installation
A covered prospect picks an install slot without a call.
Every new-connection lead lands in your team inbox, and sales can take over any conversation with one tap.
From sign-up to installed,without the phone tag.
Nautix schedules the installation, confirms the window, and tells the customer when a technician is assigned and on the way, and catches address or detail fixes before the team rolls out, so installs happen on the first visit.
1
Books installation into availability
The customer picks a real slot without a back-and-forth.
2
Technician assigned and on-the-way alerts
Automatic updates the moment a team is dispatched.
3
Fixes captured before rollout
A wrong pin or missing detail is corrected in-thread, not at the gate.
Your dispatch team sees every job in the inbox and can jump into any thread that needs a person.
Resolve the routine tickets,escalate the real faults.
Nautix runs first-line troubleshooting in the chat, confirms outage status, and opens a ticket, resolving what it can and escalating unresolved faults to your support team or NOC with the full history. During an outage, it updates every affected subscriber at once.
1
First-line troubleshooting in-thread
Restarts, line checks, and common fixes walked through instantly.
2
Proactive outage alerts
Affected subscribers hear it from you, which cuts the duplicate “is it down” flood.
3
Unresolved faults escalated
A real fault becomes a ticket routed to your team or NOC, not a dead end.
Your support team and NOC pick up escalations in the inbox with the full ticket and history attached.
Keep subscriptions activeand customers loyal.
Nautix reminds subscribers before their package expires, confirms payment instantly, and re-engages those who lapse, so renewals do not depend on a customer remembering or an agent chasing.
1
Renewal and payment reminders
A nudge before expiry with a one-tap pay link.
2
Instant payment confirmation
The subscriber sees the payment logged and the new expiry right away.
3
Upgrades and win-back planned with AI
Describe a campaign in plain language and Nautix drafts the audience, timing, and message.
Your team approves every campaign before it sends, and handles billing disputes.
Nautix resolves the routine.Your team owns the faults.
Nautix handles the high-volume sales, first-line support, and billing that fill your queue, and the moment a fault is unresolved, a field visit is needed, or a complaint or dispute arises, the thread lands with your support team or NOC, with the full ticket and history attached. You decide where the line sits, and every conversation, automated or human, lives in one shared inbox your team controls.
Zero-loss escalation
Nautix resolves
Autonomous, instant tier-1 resolutions
- Package, coverage, and price questions
- First-line troubleshooting
- Installation and service booking
- Outage status and renewal reminders
- Payment confirmation and balances
Routes to your team
Full context dispatched instantly
- Unresolved technical faults
- Field dispatch decisions
- Complaints and disputes
- Contract or plan changes needing approval
- Anything the AI is unsure of
What first-line automationdelivers
Triage Efficiency
60–70%Of first-line tickets resolved without an agent
Retention
30–45%Fewer missed renewals with reminders
Growth Velocity
2×–3×More installations booked from the same enquiries
Frequently askedquestions
Clear your first-line queue, keep the faults with your team.
Book a demo and bring whoever runs support and operations. We will show you a live ticket resolved and a fault escalated, end to end.
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