Instant Response
30–50%Fewer late repayments with layered reminders
Finance
Payments and loans,handled on WhatsApp.
Nautix handles the account logistics, onboarding, repayment reminders, balances, statements, and renewals, so your officers can focus on lending and service. Disputes, hardship, and anything needing advice go to your team, and every conversation stays visible in one inbox where staff can step in at any time.
Trusted by leading teams across Kenya
Your team is buried in balance checksand repayment chasing.
Most member contact is logistics: “what is my balance”, “when is my repayment due”, “did my payment go through”, “how do I apply”. Every one pulls an officer off real work. Reminders go out late, arrears grow, and statements and status updates depend on someone finding the time.
Endless account questions
Staff spend the day on balances, due dates, and payment confirmations instead of lending and service.
Repayments slip without reminders
A single reminder is not enough, and manual reminders never go out on time when the desk is busy.
Servicing is slow and manual
Statements, alerts, and application updates depend on someone remembering to send them.
Turn an inquiry intoan onboarded member.
A prospect messages your number, and the Nautix AI Agent answers product and eligibility questions, walks them through onboarding, and collects the documents you need, all in the chat. Your officer receives a complete application, not a half-finished one.
1
Answers product and eligibility questions
Rates, requirements, and limits answered instantly from your own content.
2
Collects documents in-thread
Applicants upload what you need without a branch visit or an email chain.
3
Hands over complete applications
The officer picks up a full file, ready for a decision.
Your officers see every application in the inbox and can join any thread before, during, or after the AI has helped.
Repayments thatremind themselves.
Nautix runs a reminder sequence for every repayment, not a single text. It reminds before the due date with a pay link, confirms payment the moment it lands, and follows up gently on arrears, escalating to your officer when a member needs help.
1
Reminders before the due date
A cadence in the days before, each with a one-tap pay link.
2
Instant payment confirmation
The member sees the payment logged and the new balance right away.
3
Arrears follow-up that knows when to stop
Overdue nudges run automatically, and a hardship reply hands the thread to your officer.
Your officers watch the arrears queue in the inbox and can take over any thread that needs a human touch.
Balances, statements, and alerts,on demand.
Members check balances, request statements, and receive transaction and payment alerts without ever calling. Routine service is handled for you, and your team steps in when something needs a person.
1
Self-service balances and statements
Members ask in chat and get an answer or a document in seconds.
2
Transaction and payment alerts
Deposits, deductions, and dues confirmed the moment they happen.
3
Application and claim status
Members are told where things stand without chasing an officer.
Anything beyond self-service is handed to your team, and staff can jump into any conversation from the inbox.
Grow the relationship,not just the ledger.
Renewals, top-ups, and new-product offers should not wait for a member to ask. Nautix triggers them from member records and plans the campaign for you, so the right offer reaches the right member at the right time.
1
Renewals and top-ups on time
Maturities and eligibility windows fire prompts automatically.
2
Plan with AI
Describe the campaign in plain language and Nautix drafts the audience, timing, and message.
3
Win back dormant members
Segment by last activity and re-engage members who have gone quiet.
Your team approves every campaign before it sends, and sees who replied in the inbox.
The line between service and adviceis built in.
Nautix is designed to resolve, not to guess. It handles the account logistics that make up most member contact, and the moment a message needs judgment, a dispute, hardship, or advice, the thread lands with a human on your team, with the full history attached. You decide where the line sits, and every conversation, automated or human, lives in one shared inbox your team controls.
Zero-loss escalation
Nautix resolves
Autonomous, instant tier-1 resolutions
- Balances, due dates, payment confirmation
- Product, rate, and eligibility questions
- Statements and transaction alerts
- Repayment reminders and application status
- Renewals, top-ups, and win-back
Routes to your team
Full context dispatched instantly
- Loan restructure or hardship requests
- Disputes and chargebacks
- Requests for financial advice
- Suspected fraud or account changes
- Complaints and anything the AI is unsure of
What full coveragedelivers
Triage Efficiency
60–75%Of account queries resolved without a call
Retention
< 60sMedian time for a dispute or hardship to reach an officer
Growth Velocity
2×–3×More renewals and top-ups from planned campaigns
Frequently askedquestions
See the routine handled, your team in control.
Book a demo and bring whoever owns compliance and credit risk. We would rather answer the hard questions in the first meeting than the fourth.
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