Instant Response
30–45%Fewer no-shows with layered reminders
Healthcare & Wellness
Automate the routine,keep the care human.
Nautix handles the logistics of patient communication, booking, reminders, results, and recalls, so your front desk can focus on people. Anything clinical goes to your team, and every conversation stays visible in one inbox where staff can step in at any time.
Trusted by leading teams across Kenya
Your front desk is a call centrethat also runs a clinic.
Most patient contact is logistics: booking, rescheduling, “are my results ready”, “how much is the package”, “where do I go”. Every one of those pulls a staff member off the floor. Calls go unanswered after hours, no-shows leave slots empty, and follow-ups slip because no one had time to send them.
The phone never stops
Reception spends the day answering the same logistical questions instead of caring for the patients in front of them.
Empty slots from no-shows
A single reminder is not enough, and manual reminders never get sent when the desk is busy.
Follow-ups fall through
Results, recalls, and reviews depend on someone remembering. Revenue and continuity of care leak quietly.
Booking stops jammingyour front desk.
A patient messages your number, and the Nautix AI Agent handles the whole booking in the chat. It reads your live availability, offers real slots, books the one they choose, and confirms it. No hold music, no callback, no double-booking.
1
Books into live availability
The agent offers only open slots and writes the booking to your schedule.
2
Answers the questions that clog the line
Location, hours, package prices, what to bring, all answered instantly from your own content.
3
Never sleeps
After-hours requests are booked overnight, and WhatsApp voice picks up calls your desk cannot.
Every booking lands in your team inbox, and staff can take over any conversation with one tap.
A no-show is usuallya missed message.
Nautix runs a reminder sequence for every booking, not a single text. It confirms, reminds, and nudges, sends the right preparation for that appointment, and lets patients reschedule in one tap so the slot is freed instead of wasted.
1
Layered reminders
Confirmation on booking, a reminder the day before, a nudge on the day, each with one-tap reschedule.
2
Preparation that fits the appointment
Fasting windows, documents to bring, and arrival instructions sent per appointment type, not as generic text.
3
Freed slots get refilled
When a patient reschedules, the open slot goes back into availability automatically.
Your staff can pause or personalise any reminder sequence, and jump into a thread whenever a patient needs a person.
Care that continuesafter they leave.
The visit is not the end of the conversation. Nautix delivers instructions and results into the same thread, offers a one-tap follow-up booking, and runs recovery check-ins on schedule, always handing anything clinical to your team.
1
Instructions and results in-thread
Aftercare and a link to results land in the chat the patient already knows.
2
Follow-up in one tap
Every result message carries a book-a-follow-up button that runs the same booking flow.
3
Check-ins that stop when needed
Recovery nudges run automatically, and the moment a patient describes a symptom, the automation stops and a human takes the thread.
Your care team monitors every check-in from the inbox and holds the thread the moment care is needed.
Bring patients back on schedule,not by memory.
Annual screenings, six-month reviews, and package renewals should not depend on someone remembering to call. Nautix triggers recalls against your patient records and plans the campaign for you, so the right patients hear from you at the right time.
1
Recalls on a schedule
Reviews, screenings, and vaccination dates fire automatically from patient records.
2
Plan with AI
Describe the campaign in plain language and Nautix drafts the audience, timing, and message.
3
Renewals before they lapse
Wellness and physio packages get renewal and win-back sequences at the right time.
Your team approves every campaign before it sends, and sees who replied in the inbox.
The line between logistics and careis built in.
Nautix is designed to resolve, not to guess. It handles the logistical majority of patient contact, and the moment a message turns clinical or the AI is not confident, the thread lands with a human on your team, with the full history attached. You decide where the line sits, and every conversation, automated or human, lives in one shared inbox your team controls.
Zero-loss escalation
Nautix resolves
Autonomous, instant tier-1 resolutions
- Booking, rescheduling, cancellations
- Hours, location, directions, prices
- Reminders and preparation
- Results delivery and follow-up booking
- Recalls, reviews, renewals
Routes to your team
Full context dispatched instantly
- Any description of a symptom
- Requests to interpret a result
- Medication questions
- Distress or emergency language
- Complaints and anything the AI is unsure of
What full coveragedelivers
Triage Efficiency
60–70%Of front-desk enquiries resolved without a call
Retention
< 60sMedian time for a clinical message to reach a human
Growth Velocity
2×–3×More reviews and screenings booked from recalls
Frequently askedquestions
See the routine handled, your team in control.
Book a demo and bring whoever owns patient communication and clinical governance. We would rather answer the hard questions in the first meeting than the fourth.
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