Instant Response
< 60sTo answer a “where is my order” question
Logistics & Shipping
Every shipment tracked,every customer updated.
Nautix quotes, books, and tracks shipments on WhatsApp, and sends proactive updates so customers stop asking where their order is. Claims, disputes, and complex freight go to your team, and every conversation stays in one inbox where your team can step in at any time.
Trusted by leading teams across Kenya
Half your support is just“where is my order”.
Customers call and message all day to ask the same thing: where is my parcel, when will it arrive, can you reschedule. Agents read out tracking numbers instead of solving real problems, failed deliveries pile up because no one confirmed the drop, and quotes sit unanswered while a competitor wins the job.
Tracking questions never stop
Your team spends the day answering “where is my order” instead of handling the shipments that actually need attention.
Failed deliveries cost twice
Without a confirmation or a reschedule, riders arrive to no one, and the parcel goes round again.
Quotes go cold
A shipper asks for a rate, waits, and books with whoever answered first.
Quote and book a shipmentin the chat.
A customer messages your number, and the Nautix AI Agent captures the pickup and destination, quotes the rate from your price list, and books the shipment, day or night, so a rate request becomes a job instead of a lost enquiry.
1
Instant quotes from your rate card
Pickup, destination, weight, and service level priced on the spot.
2
Books and captures details in-thread
Addresses, contacts, and instructions collected without a phone call.
3
After-hours bookings captured
A request at any hour is quoted and held, not lost overnight.
Every booking lands in your team inbox, and staff can take over any conversation with one tap.
From booked to on the road,without the phone calls.
Nautix confirms the pickup window, tells the customer when a rider is assigned and on the way, and catches address or detail fixes before the parcel leaves, so dispatch runs smoothly without a string of calls.
1
Pickup confirmations and windows
The customer knows exactly when to expect collection.
2
Rider assigned and on-the-way alerts
Automatic updates the moment a rider is dispatched.
3
Fixes captured before dispatch
A wrong address or missing detail is corrected in-thread, not on the road.
Your dispatch team sees every job in the inbox and can jump into any thread that needs a person.
Stop the “where is my order” callsbefore they start.
Nautix sends proactive updates at every milestone and answers tracking questions on demand, so customers are informed without tying up your desk. When something slips, they get a new ETA before they have to ask.
1
Proactive milestone updates
Picked up, in transit, and out for delivery, sent automatically.
2
On-demand tracking answered instantly
A customer asks, and the live status and ETA come back in seconds.
3
Delay alerts with a new ETA
When a shipment slips, the customer hears it from you first.
Your team watches exceptions in the inbox and steps in the moment a shipment needs attention.
Delivered, confirmed, and readyfor the next order.
Nautix confirms delivery with proof, offers a one-tap reschedule when no one is home, and captures returns and issues in-thread. Repeat shippers are brought back with the right offer at the right time.
1
Proof of delivery in-thread
Confirmation and proof land in the chat the moment a parcel is dropped.
2
Failed delivery reschedule in one tap
A missed drop turns into a new slot instead of a return trip.
3
Returns and issues logged
A problem is captured and routed to your team, not lost.
Your team approves campaigns and handles every claim or complaint the AI logs.
Nautix runs the updates.Your team handles the exceptions.
Nautix handles the high-volume logistics of quotes, bookings, tracking, and delivery updates, and the moment a conversation needs judgment, a lost or damaged goods claim, a dispute, or a complex freight quote, the thread lands with your team, with the full history attached. You decide where the line sits, and every conversation, automated or human, lives in one shared inbox your team controls.
Zero-loss escalation
Nautix resolves
Autonomous, instant tier-1 resolutions
- Quotes and standard bookings
- Tracking and status updates
- Delivery ETAs and reschedules
- Proof of delivery
- Repeat-shipper offers
Routes to your team
Full context dispatched instantly
- Lost or damaged goods claims
- Disputes and complaints
- Complex or bulk freight quotes
- Special-handling requests
- Anything the AI is unsure of
What proactive updatesdelivers
Triage Efficiency
60–70%Of tracking queries resolved without an agent
Retention
30–45%Fewer failed first-delivery attempts with proactive updates
Growth Velocity
2×–3×Faster quote to booking
Frequently askedquestions
See the “where is my order” calls disappear.
Book a demo and bring whoever runs operations and customer support. We will show you a live shipment tracked and updated end to end.
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