Run your operation on facts,not feelings.
Turn every conversation, lead, and payment that moves through your channels into clear dashboards and a daily report. Know exactly what is happening across your operation without chasing anyone for an update.
You can't improvewhat you can't see.
Most teams running customer operations across WhatsApp, Instagram, and Facebook have no single view of what is happening. Data sits in scattered spreadsheets, agent recollections, and platform inboxes that were never built for reporting.
Performance is invisible
You cannot see how fast your team responds, how many issues get resolved, or where conversations stall. Without visibility, you cannot set targets or hold anyone accountable.
Data is scattered or missing
Conversation data lives in WhatsApp, payments in separate tools, and lead status in someone's memory. There is no single place where everything comes together to tell you how the operation is really performing.
Decisions are guesswork
Without reliable data, you make staffing, pricing, and growth decisions based on intuition. You might be overstaffed on quiet days, under-resourced during spikes, and unaware of where revenue is actually coming from.
Everything measured.Everything visible.
From conversation to dashboard, here is how Nautix turns raw activity into clear, actionable insight.
Captures everything
Every conversation, incoming lead, resolution, and payment that moves through your Nautix channels is captured automatically. No data entry. No manual logging. No missed interactions.
Organises into metrics
Response times, resolution rates, lead volume, revenue collected, channel performance, and team productivity are calculated and structured into clear, comparable metrics.
Shows it on live dashboards
Real-time dashboards display every metric as it happens. You can watch conversations getting resolved, leads getting qualified, and payments coming in throughout the day.
Delivers a daily report
Every morning before 7am, a structured daily report lands in your inbox. It covers yesterday's numbers across every channel, team, and conversation type, so you know exactly where things stand before your day starts.
What analytics &reporting does
Six core capabilities that turn raw conversation data into clear, actionable insight for your entire operation.
Live dashboards
Real-time views of conversations, response times, resolution rates, lead volume, and revenue. Filter by channel, team member, or time period.
Daily report
A complete operations report delivered to your inbox every morning before 7am, covering every metric that matters from the previous day.
Response & resolution metrics
Average first response time, resolution time, and resolution rate tracked across every channel, team member, and conversation type.
Revenue & payment tracking
Every payment initiated, completed, and pending across card and mobile money. Revenue tracked by channel, team, and time period.
Lead & conversion insight
New leads captured, qualification rates, and conversion through the pipeline. See which channels and campaigns are driving the most value.
Trends over time
Week-over-week and month-over-month comparisons across every metric. Spot patterns, catch issues early, and track improvement over time.
Clear insightfor every operation.
Analytics that speak the language of your industry. Here is how teams across different sectors use Nautix reporting to run tighter operations.
ISPs
Track service tickets, outage reports, resolution times, and payment collections across thousands of subscribers. Know which areas generate the most issues, which teams resolve fastest, and where revenue is at risk.
Real Estate
See inquiry volume by project, lead qualification rates, site visit bookings, and post-visit follow-up performance. Understand which channels and agents are converting best.
E-commerce
Monitor order inquiries, delivery status requests, return processing, and payment confirmations. Track response times during peak campaigns and identify friction points before they hurt sales.
Finance
Measure loan inquiry volume, application completion rates, disbursement turnaround, and payment collection performance. Report compliance-ready metrics across branches and agents.
What fullvisibility delivers
No logging in, no pulling data from five places, no chasing people for updates. A complete operations report arrives in your inbox every morning.
Conversations, resolutions, leads, and payments visible on live dashboards as they happen. Filter by channel, team, or any dimension that matters to you.
Every interaction across every channel is captured. No gaps. No missing data. No relying on what someone remembers at the end of the week.
Frequently asked questions
Know exactly how your operation is performing.
Stop guessing. See response times, resolution rates, lead conversion, and revenue in one place. Start every day with a clear picture of how your operation ran yesterday.
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