Resolve ISP support issues in under 2 minutes. Automatically.

The conversations are in your ISP’s voice and tone. Subscribers see them as your support team responding instantly. We configure the persona to match your brand exactly — your business name, your greeting style, your sign-off. Most subscribers do not realise the responses are automated until you tell them.

No. Nautix handles the 60–70% of Tier 1 queries that do not require human judgment — ONU reboots, billing queries, account status, package information. This frees your team for infrastructure issues, complex complaints, and relationship management. Your support team becomes more valuable, not less.

Typically 7 days from signing the pilot agreement to going live. You provide API access to Splynx and SmartOLT. We handle the integration, configuration, knowledge base setup, and team training. By Day 7, Nautix is responding to your live subscriber WhatsApp messages.

Starter plans from KES 28,000 per month. Pricing scales with subscriber count and channel volume. Most ISPs on the Growth plan see a 9:1 monthly ROI from staff time freed, billing collections automated, and churn prevented — we will walk you through the specific numbers for your subscriber base during the demo.

Nautix escalates to a human agent automatically when the subscriber explicitly requests one, when a complaint or churn signal is detected, or when the query requires human judgment. The handoff is seamless — your agent picks up the conversation with the full subscriber context and AI analysis already loaded. The subscriber never has to repeat themselves.